Data Privacy Policy
This Privacy Policy explains how we collect, use, and protect the personal information you provide when you create an account, make transactions, or use our services at Spin247. We take your privacy seriously and aim to be clear about what data we collect, why we collect it, and how you can manage your information.
Types of data we collect
We collect information needed to operate an online casino account, verify identity, process payments, and improve the service. This includes personal data, technical data, and transactional data as described below.
Personal data
Personal data includes name, email address, phone number, date of birth, residential address, and government ID where required for verification. We also collect account credentials and any communications you send to our support team.
Technical data
Technical data covers device information, IP address, browser and operating system, cookie identifiers, and usage details such as pages visited and actions taken on the site or in the app. This helps us maintain security, detect fraud, and optimise the site for Canadian users.
Transactional data
Transactional data includes deposit and withdrawal records, payment method details (for example Interac or card metadata), bet and game history, bonuses applied, and records of disputes or account changes. Some verification steps, such as KYC, may require additional documentation.
How we use your information
We use your information to: create and manage your account; process payments and withdrawals; perform identity checks and comply with anti-money-laundering requirements; detect and prevent fraud; deliver customer support; and analyse site performance. With your consent we may also send marketing communications, which you can opt out of at any time.
Data protection practices
We protect your data using industry standard measures such as encryption in transit (HTTPS), access controls, and secure storage systems. Access to personal data is limited to authorised staff and to third-party providers who need the data to deliver services, such as payment processors, identity verification services, and analytics vendors.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support secure logins, measure site use, and tailor content. You can manage cookie settings through your browser or the cookie preference tool on the site. Essential cookies are required to use core features, while optional cookies support analytics and personalised content.
User rights
You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, and request deletion of your account data where retention is not required by law. You may also withdraw consent for marketing communications and request restriction of certain processing activities.
Access, correction and deletion
To exercise your rights, contact our support team through your account or via [email protected]. We will respond to requests as required by applicable law and may need to verify your identity before fulfilling requests. Some information may be retained for legal, regulatory or fraud-prevention purposes even after account closure.
Information sharing and third parties
We share data with service providers who perform services on our behalf, such as payment processors, identity verification vendors, game and platform providers, and analytics partners. We may also disclose information if required by law or to protect the security of our users and systems. Where data is shared, we require partners to maintain appropriate safeguards.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will post a notice on the site and update the effective date. For questions about this policy or our privacy practices, contact our privacy team via [email protected].
For clarity on brand references: this policy applies to services operated under the Spin 247 family of sites and associated platforms that you access as a Canadian user.